It's All About YOU! - EDGE Today, July 2018

EDGE Today is the monthly newsletter from Auction Edge to you- our customers and the industry.

In this edition of EDGE Today, you will find articles that illustrate how our customer centered approach is producing wins where the rubber meets the road-innovation and growth.  To keep you in the driver’s seat, I am pleased to announce a very important stakeholder survey; The Auction Edge Owners Survey.


The Owners Survey about Auction of Tomorrow

There is so much talk about the relevance of auctions in the years to come.  Our Owners Survey asks the hard questions and gives auction leadership a voice and vote in our AE offering to meet growing competitive threats. Please click below to weigh in on the independent auction needs to lead and thrive in the future.  

As we charge into the back half of 2018, I urge you to take this time to fully participate in this partner study as we craft your competitive set of tomorrow.

--Dan Diedrich, CEO, Auction Edge


Customer Experience on the Rise…

Back on June 1, Auction Edge released our new and improved Customer Experience survey.  In as little as 6 weeks, your amazing feedback has helped Edge pivot to meet and stay ahead of your ongoing needs.  Your insight helped us craft a new and greatly enhanced new-hire onboarding process for our Support Team and pointed out greater areas of opportunity for on-the-job cross-training.  These suggestions, and more, are proving to be real game changers!

Here are a few highlights of how your feedback is helping us meet our goal of providing a better Customer Experience...

  • 80% of tickets resolved and closed within first contact

  • 98% of tickets resolved by CSR's were resolved within target time frame


From Customer Feedback to Features...

As Dan mentioned, the Forums are an awesome way for you to help steer the future of Edge products.  Based on your feedback and participation, here are a few of the suggestions that have been recommended and voted on by you and your peers for EDGE Pipeline;

Examples of ideas have been recently implemented on EDGE PIPELINE because of the Online forums:

  

We are starting to make traction on our AMS (EDGE ASI and EDGE AuctionOS) feature requests, but could use your help making our systems even better!  Share your ideas in the AMS Forums!

One suggestion is currently in progress:


Auction Edge Welcomes

Carriage Trade Public Auto Auction

image1.jpg
Founded in 1969, Carriage Trade Auto Auction is a family owned and operated auction with just over 40 years in business.  We asked GM, Brian McNally to comment on his new partnership with EDGE. “Carriage Trade Public Auto Auction selected Auction Edge because we believe it offers the most complete package for any auction.  We were looking for a company to provide us with an auction operating system, simulcast, and website services, and Auction Edge checks all the boxes. The added benefit of having access to Auction Pipeline and the extra exposure we will get from the many dealers who don’t know of Carriage Trade was also a huge factor in the final decision to go with Edge.  We look forward to a long relationship.” --Brian McNally, Carriage Trade
 

Dealers Auto Auction Group (DAAG)

image2.png
“At DAAG, we are all about the long game.  As we added new locations to our auction network, we took the time and performed extensive market research.  We even conducted test trials of other operating systems, and found Auction Edge's overall technology suite was superior. As an independent auction owner, in order to remain competitive and relevant, we believe that our capital investments in technology with Auction Edge will secure our success in the future against the major chains.”--Dave Andrews, Dealers Auto Auction Group
 

166 Auto Auction

image3.png
"166 Auto Auction was founded in 1949.  In our nearly 70 years, we have proudly embraced the changing needs of dealers, auto makers, fleet, rental, bank, insurance and government sellers who have placed their trust in us to make the most of their vehicles.  We have been there through major industry shifts and know the important role partners play in managing those shifts. We chose Auction Edge because they have real skin in our game-continued growth and success for the coming decades of auctions."--Mike Bradley, General Manager, 166 Auto Auction.
“On behalf of the entire Edge team, we are thrilled to welcome these great auctions to the family!”--Dan Diedrich, CEO, Auction Edge

EDGE Pipeline UPDATE - Fuel Type Search is here(!) plus other goodies

Fuel Type Search

The EDGE Pipeline team is very excited to deliver this highly requested feature! You are now able to filter your search by Fuel Type. Diesel buyers, rejoice!

Screen Shot 2018-07-27 at 11.51.42 AM.png

Show Seller Name on all vehicles (Optional Setting) 

If your auto auction would like to show the Seller name on ALL vehicles, this is now an option. There's no need to do a mapping in EDGE Admin, it will show the seller name (as it is in your auction system) on every vehicle.  This setting is controlled by the Auction Edge team at this time, so if you want us to enable it, please create a ticket at support.auctionedge.com. Thank you!


Tip: Searching for vintage vehicles

If you want to shop our nation-wide inventory for vintage vehicles, you can type a year range into the search box like this ("1950-1981") - 

Screen Shot 2018-06-25 at 11.29.38 AM.png

This will give you all vehicles within that year range! Of course you can get more specific if you'd like by selecting Makes, Models, etc.

Screen Shot 2018-07-27 at 12.09.05 PM.png

The background

If you shop for vintage vehicles, you have have noticed that our Search form only goes back to 1981. This is because our Search depends heavily on meta data we're able to get from VIN decoding and a data normalizer called BlackBook UVC. Using those, we can only reliable go back to 1981. 

EDGE Admin UPDATE for auctions - "End Event" to list No Sales / Buy Now day of sale

Hello auction friends! The EDGE Pipeline / Lookout team is excited to announce some new features that are live on the EDGE Admin site now!

Screen Shot 2018-07-16 at 2.31.28 PM.png

"Create No Sale List"

When it is the day of your sale / event, you'll now see this new button inside the "Events" management area in EDGE Admin. If your sale is finished for the day, you can use this new feature to take all un-sold vehicles that day and generate your "No Sale" list. (This was previously done automatically at midnight, now you can do it manually). This is particularly useful if your lanes are complete for the day and you'd like to list units for Buy Now / Make Offer immediately. However, please only do it once you're sure all lanes are done for the day, as this action cannot be reversed.

This feature is live today, and free for all EDGE Pipeline / EDGE Lookout subscriber auctions.


Bidder Badge Requests log

If you work Online Sales at an auto auction, I'm sure you've probably had some version of this phone call-

Dealer: "I can't get online, it says there was an error."
You: "OK, like with your password on Pipeline?"
Dealer: "No, I got an error trying to join the live sale."
You: "Got it, OK. What's the error say?"
Dealer: "I already closed it, I didn't read it."

If you've ever been in this situation, the EDGE Pipeline team is excited to announce a new tool at your disposal. The new "Bidder Badge Requests" page shows a log of all attempts made to join your sale, if they succeeded or failed, and the reason why they failed. Clicking the "Failed" link will reveal the exact error text they were shown - in the example above this buyer is flagged as "No Buy" in the auction system. 

We hope you find this useful! This feature is live and free for all EDGE Pipeline / EDGE Lookout subscriber auctions.

Community Forums and Feature Requests

Dear Auction Partner,

Today we are changing the way Feature Requests are handled across our products. Read on to see what’s changing, why the change was needed, and how it connects to the bigger picture of our strategy. 

Feature Requests and Collaboration

Product Feature Requests

Beginning today, we are officially moving all product feature requests to our online forums, for voting and prioritization by the Auction Edge community at large. Feature request posts will be continually considered by your peers and our staff, with the most popular posts becoming features soonest. Highly voted features developed out of the forums will now be made completely free of charge. Vote and comment on ideas posted by others, and make new posts for ideas of your own! While we can't guarantee implementation of every suggestion, customer feedback is an essential part of how we continue to improve our platform(s), so we do truly appreciate your active participation in this.

Custom Requests for Compliance

Outside of product feature requests, we understand that there will occasionally be custom requests pertaining to legal or compliance issues that come up.  Realizing these “compliance requests” are critical to your business, we will continue to accommodate them in the way we have previously. These compliance requests include things like:

Bill of Sale Changes
Bank Account Changes
Change of Ownership/Legal Name
Change of Address
GSA Requirements            Require in-depth estimates and considerable advance scheduling
Factory Module Changes        Require in-depth estimates and considerable advance scheduling

Recurring Support Requests

From time to time, or even monthly/quarterly, you may need help reconciling accounting transactions, or re-training on a specific workflow.  We are happy to accommodate these requests at a rate of $145 per hour.

Integrations with Other Products / Vendors

Setting up a new integration for your specific auction does require coordination and development effort. These are billed at a set flat rate per integration. These integration requests include things like:

  • Accounting Package
  • AuctionACCESS
  • AutoIMS
  • GSA
  • AutoCheck
  • CARFAX
  • MMR
  • AutoGrade

The “Why” For This Change

Previously, feature requests were “quoted” with billable hours and prioritized in different ways across our products and teams.  This system was inefficient and rarely produced the best experience for our customers. Many hours were spent by the developers estimating and documenting quotes rather than innovating better solutions. 

In order to focus, modernize, and increase your satisfaction, we are excited to announce the launch of this new approach to product feedback and customer collaboration.

The Bigger Picture

At Auction Edge, we are hard at work executing on the strategies we shared with you in Palm Springs at our customer summit.  To refresh your memory, our strategy is built on these core pillars -

  1. Increasing customer satisfaction by building great enhancements and involving customers in product direction
  2. Modernizing and improving our technology by investing in new frameworks and tools for auctions
  3. Growing with you by introduction of brand new products
  4. Enabling a culture of focus by better aligning our teams to your needs in an inclusive Edge experience

As we embark on the journey, there are new opportunities in how we can have the most positive impact for all of our customers.  Like all fast growing companies, we have opportunities for continuous improvement and process development. This change is part of that strategy.

Thanks for being a part of Auction Edge. We’re really excited about new things to come, and shifting to a process here that provides you with the software you need.

- The Auction Edge team
 

EDGE Pipeline Progress Report - New Body Style Search Filter

Hello and happy Thursday. We're back with your regular progress report on EDGE Pipeline 2! Head over to our new Forums to vote on ideas or add your own! Be sure to "Follow" forums that interest you so that you get notified about new posts within them.

 Body Style in Search has arrived! (with more improvements in this area on the way still)

Body Style in Search has arrived! (with more improvements in this area on the way still)

Features & Change Requests Now live

  • Search Form - Added "Body Style" Filter!
  • Report Sorting - added "Sold Price" as a new option on applicable reports
  • Report Sorting - added "Sale Date" as a new option on applicable reports
  • Shop --> Consignors page - Option to sort consignors alphabetically or by vehicle count
  • Customize this Report- Option to filter by Buyer/Seller on Responsive

Other

  • (Internal) CR PDF did not obey the zero_out_conditions setting
  • (Internal) Laser Appraiser export improvements
  • EDGE Lookout homepage edit for an auction
  • Added a new CMS page for an auction
  • Added simulcast agreement for 5 auctions
  • Added AA of Montgomery to EDGE Pipeline
  • Sort the Runlist by Lot # by default for an auction
  • Numerous consignor logos for auctions

Be sure to head over to our new Forums to vote on ideas or add your own! Some cool ideas are gaining popularity over there!

That's it for this update. Have a great week!

- The EDGE Pipeline team

EDGE Pipeline Progress Report, May 21st 2018

Hello again all!

Happy Monday, we hope your week is off to a great start. We're back with your regular progress report on EDGE Pipeline 2! As always, we encourage you to share this with your staff and customers however you see fit.

Head over to our new Forums to vote on ideas or add your own! Be sure to "Follow" forums that interest you so that you get notified about new posts within them.

 This update addresses a few things in Search. More Search changes are coming, thanks for the feedback!

This update addresses a few things in Search. More Search changes are coming, thanks for the feedback!

FEATURES / CHANGE REQUESTS / FIXES Now live

  • Advanced Search: now honors Trim selection better
  • Advanced Search: now honors Sale Types selection better
  • Dealer Enhanced Listing report and search results list: thumbnail images work in EDGE Pipeline
  • vAuto vehicle import: added support for "appraisal_notes" and show them in "Announcements" field
  • EDGE Lookout: CMS, add ability to make docs for group sites
  • (Internal) Velocicast inegration: Prevent day-of-sale lot turns from deleting sale event in Velocicast
  • (Internal) Switch over to Elasticache for Session storage
  • Ongoing development on a new sales channel / event type for auctions to be able to list vehicles on EDGE Pipeline. This is where much of our efforts were focused on in this last iteration.

OTHER

  • Add Google Analytics Tracking code to ParkPlace Lookout site
  • Add IARA logo to Clark County's footer
  • Update Metro Dallas' "Meet the Team" page
  • AutoNation change related to CR items and certifications
  • Wolfe AA Evansville: Consignor Logos
  • Port City AA: Add logo to their Lookout website
  • Grand Rapids AA: Gather VIN list for NADA of "repo" vehicles
  • Expressway AA: Add Consignor Logos
  • Add favicon for Wolfe's Site
  • (Internal) Regenerate all dealers_lot reports
  • DAA Memphis: Add Consignor logos
  • Richmond AA: Consignor logos
  • Clark County AA: Add link to Lookout site
  • AAA St. Louis: Add National Consignor logos
  • GRAA: Add a CMS page
  • Expressway AA: Consignor Logos
  • Wolfe's AA website changes
  • Add simulcast agreements for Clark County
  • Remove Lane X from Richmond's Public report
  • National Consignor for Missouri AA

Be sure to head over to our new Forums to vote on ideas or add your own!
That's it for this update. Have a great week!

- The EDGE Pipeline team

EDGE Pipeline Progress Report, May 4th 2018

Hello again all!

Happy Star Wars day! May the 4th be with you. We're back with your regular progress report on EDGE Pipeline 2! As always, we encourage you to share this with your staff and customers however you see fit.

Head over to our new Forums to vote on ideas or add your own! Be sure to "Follow" forums that interest you so that you get notified about new posts within them.

FEATURES / CHANGE REQUESTS Now live

  • Continued work on a new sales channel / event type for auctions to be able to list vehicles on EDGE Pipeline. This is where much of our efforts were focused on in this last iteration.
  • EDGE Admin - Add AuctionACCESS Five Million number to handshake listing in Admin
  • EDGE Admin - Simulcast Report: Fix sold counts and amounts
  • EDGE Admin - Simulcast Report: Populate the Proxy Bid Unit Count and Unique Proxy Bid Count statistics
  • EDGE Admin - Virtual Lots: Prevent misconfiguration of simulcast virtual lots
  • EDGE Data: Add "opt_out_description" setting for the edge data vehicle exporter
  • (Internal) add field autoims_charge_code to auction_ams.charge_types
  • (Internal) Create component instance type: EDGE Data for Vehicle Exporter component
  • (Internal) Reduce the amount of catalyst.vehicle_photo_imports records loaded into RAM

BUG FIXES Now resolved

  • Modal Forms with multiple submit buttons don't detect the correct button clicked in "all" browsers.
  • Titles in email notifications are invisible
  • Duplicate Run Number simulcast errors don't set a failure status
  • EDGE Simulcast Shipments - Tighten up online sale shipment locks, to prevent missed vehicle changes
  • EDGE Admin reports - Duplicate simulcast attendees are being created by attendance logs database permissions issue with auction_ams.charge_types table (err autoims.charge_codes)
  • EDGE Admin - Sale Monitor, ProxyBid vehicles need run number in their accordion title

OTHER

  • "Public" pre sale report for AAA - Pittsburg: "G" cars
  • DAANW: Permission to Buy/Permission to Sell
  • autoims.transmission_codes.short_description in production create table *autoims.charge_codes*
  • DAA Seattle 1 Consignor
  • Add Orlando AA to Pipeline
  • Akron Consignor Logos
  • Mid-State AA South Carolina, EDGE Lookout site tweaks
  • DAANW: Consignor Logos
  • Central Penn AA: Consignor Logos
  • Hide CR amounts for Orlando AA
  • Add public presale report for Orlando
  • Greenville AA: Consignor Logos
  • Add Perryopolis to Pipeline
  • Richmond AA: Show actual mileage versus "Exempt"
  • Houston AA public report changes
  • Jefferson Mid State: Consignor Logos
  • Akron AA: Consignor Logos
  • Clark County AA: Changing Website links
  • AAA Virginia: Hide Lane 15 from Reports
  • DAA Idaho, 1 consignor
  • Wolf's, 1 Consignors
  • Hillside Motors: Cars For Sale. Com Feed
  • Greenville AA: Consignor Logos
  • Credit Acceptance Data export Q1 2018
  • ANAA Houston Consignor logos
  • Add Public report for San Antonio AA (G, GX)
  • Add King AA to Pipeline
  • Add 5 consignor logos for Corry ADE
  • Add 3 consignors for Nebraska AA
  • Update U-Haul Fleet Sales logo per DAA Seattle
  • Delete old Kalamazoo lanes
  • Update CR Disclaimer for AutoNation
  • Add consignor logo for DAA Seattle
  • Add consignor logo for Jefferson Mid-State
  • Add a Lithia phone number for emails
  • Val asked for simulcast sold vin's for AAA - Chicago
  • AAA Toledo Conversion **[Go-Live 5/04/18]**
  • King AA Auction Rules Agreement
  • AR: Monthly sales by auction
  • Grand Rapids: Log diving FD 47472
  • Greater Erie - add a logo to website footer
  • Akron AA: Consignor Logos
  • Changes to 422 registration page
  • Expressway AA: Duplicate AMS Lanes in lane mappings
  • Clean up AAA Atlanta's duplicate lanes e.g. "A" vs. "A "
  • Central Penn AA: Run number change not making it to Simulcast 

Be sure to head over to our new Forums to vote on ideas or add your own!
That's it for this update. Have a great weekend!

- The EDGE Pipeline team

EDGE Pipeline Progress Report, March 23rd

Hello again all!

Happy Friday! We're back with your regular progress report on EDGE Pipeline 2! As always, we encourage you to share this with your staff and customers however you see fit.

Head over to our new Forums to vote on ideas or add your own! Be sure to "Follow" forums that interest you so that you get notified about new posts within them.

Screen Shot 2018-03-23 at 1.45.28 PM.png

FEATURES / CHANGE REQUESTS Now live

  • My Watch List (and other dealer reports) design revamp - based on dealer feedback, we have added some new sorting options along with a nice visual grouping of listings by Auction and status.
  • (Internal) Upgrade to Ruby 2.5.0 on "The Collector" and "Kingpin" apps

BUG FIXES Now resolved

  • Search - Page count of results was sometimes inaccurate
  • Search - slow performance when checking boxes
  • VIN Decoding - issue with some cars causing inconsistencies with searching and filtering
  • EDGE Simulcast / Velocicast - issue with duplicate run numbers in Velocicast when re-numbering a car to a different lane (Virtual Lot)
  • Xcira OLR - a bug related to turning lights off if they were already sent to OLR "on"

OTHER

  • EDGE Lookout Missouri Auto Auction website tweaks
  • El Paso Independent AA consignors
  • Updated consignor logos DAANW Batch
  • Memphis AA AMS Conversion
  • AAA Lancaster: Consignor Logos
  • Mid State Jefferson Consignors
  • Carolina AA: Consignor Logo
  • Add Public Report for Value Auto Auction
  • America's Pensacola Consignors
  • Add AutoNation - Atlanta to Pipeline
  • Clean out duplicate records from Announcement light mappings and add constraint to prevent future ones
  • Add schema/reports for Orlando AA
  • Add schema/reports for Treasure Coast AA
  • Clean out mock data from AutoNation - Atlanta
  • Augusta AA: EDGE Lookout Address Change
  • Orlando Auction Logo for on Pipeline

     

What's Coming Up

Be sure to head over to our new Forums to vote on ideas or add your own!
This is our currently planned work, but it's always shifting & changing!

  • BUG - Duplicate Simulcast attendees are being shown in various EDGE Admin reports
  • BUG - Duplicate Run Numbers in Velocicast when your re-number a unit to a new lane
  • FEATURE - Show seller name on all cars (Auction Setting, will be OFF by default)
  • FEATURE - Allow auction to say "Event Is Over" so you can list your NO SALEs on Buy Now the afternoon of your sale day 

That's it for this update. Have a great weekend!

- The EDGE Pipeline team

EDGE Pipeline Progress Report, March 12th

Hello again all!

We're back with your regular progress report on EDGE Pipeline 2! As always, we encourage you to share this with your staff and customers however you see fit.

Also sure to head over to our new Forums to vote on ideas or add your own!

What We Got Done Since The Last Update (2 weeks)

FEATURES / CHANGE REQUESTS Now live

  • My Watch List items (and notes!!!) now sync with EDGE Simulcast, so buyers get notifications within EDGE Simulcast about watched items again!
  • Add VIN to Pre-Sale Report "Download" Excel file
  • Add VIN to Buy Now Report "Download" Excel file
  • Performance - Improve CR / VDP load time

BUG FIXES Now resolved

  • Photo issues for some auctions with non-typical AMS set up
  • Buy Now listings was missing some cars that had previously been sold
  • Watch List could get out of date on cars that had previously ran / sold etc
  • Consolidated the two ARI (Automotive Resources International) consignors down to one
  • EDGE Admin: Adding Manual Reps in a handshake had a confusing bug
  • There were 2 Odometers in "Customize This Report"

OTHER

  • Salina AA: Add "Simulcast Rules" agreements
  • New Calhoun: Consignor Logos
  • Wolfe's South Bend: Consignor Logos
  • Clean-up some National consignor listings (missing logos, duplicate companies, incorrect names, etc..)
  • Update Cory ADE logo on EDGE Pipeline
  • Dyer, remove customized queries because they moved their Wednesday sale to Friday
  • Undo a previous code change that is no longer needed to help with Pubic Simulcast attendees
  • Change NADA export location
  • Add Central Penn to Pipeline
  • San Antonio AA: Add GSA agreements
  • Hide CR $$ values on Pipeline VDP for Central PA
  • AAA Virginia: Consignor Logos
  • NAPAA -  Add Kentucky AA to group site
  • Set up Perryopolis
  • Stateline AA: National Consignor Logos
  • Nebraska AA: Consignor Logos
  • Greater Shreveport AA: Consignor Logos
  • DAA Seattle: Consignor Logos
  • Greenville AA: Consignor Logo
  • 166 AA: Consignor Logos

What's Coming Up

Be sure to head over to our new Forums to vote on ideas or add your own!
This is our currently planned work, but it's always shifting & changing!

  • FEATURE - My Watch List redesign. The intention is to nicely separate untis by auction and status (when you have the report sorted that way)
  • BUG - Duplicate Simulcast attendees are being shown in various EDGE Admin reports
  • BUG - Duplicate Run Numbers in Velocicast when your re-number a unit to a new lane
  • FEATURE - Show seller name on all cars (Auction Setting, will be OFF by default)
  • FEATURE - Allow auction to say "Event Is Over" so you can list your NO SALEs on Buy Now the afternoon of your sale day 

That's it for this update. Have an awesome week!

- The EDGE Pipeline team

EDGE ASI - Frame Damage (?) and how it's now presented online

Hey friends!
The EDGE ASI team is here to announce a change to the way Frame Damage disclosure works (and how that displays online in EDGE Pipeline / EDGE Lookout).

This change applies to both EDGE Mobile ASI & CR Input and is LIVE at your EDGE ASI auction now.

The Reason for the Change

Previously, EDGE ASI supported an On/Off checkbox for Frame Damage. "On" meant there was indeed Frame Damage, and "Off" meant the Frame was good. There was no way easy & dependable way to say that the frame was not checked at all. This means that auctions that never checked the frame were advertising them as "Frame: Good" on EDGE Pipeline / Lookout... which is obviously problematic.

How To Use It

As of this week, the "Body & Structural" checkbox will imply a frame check has indeed been performed.  Conversely, if you only perform a visual check of the vehicle on no frame check, then only check the "Visual" checkbox.

unnamed-2.png

The logic will then work as follows

  • Anytime "Visual Frame Damage" is checked, EDGE Pipeline says "Frame : Damage"
  • IF "Visual Frame Damage" is not checked, and "CR Completed for:" has Body & Structural set to TRUE, EDGE Pipeline says "Frame : Good"
  • IF "Visual Frame Damage" not checked, and "CR Completed for:" has Body & Structural set to FALSE, EDGE Pipeline says "Frame : - - " (in other words, "not applicable, we didn't check the frame")

Here's a visual representation of that same logic:

unnamed-1.png

Written out that way, it may seem a bit daunting. However, when you think through the common scenarios, it actually is a lot more intuitive now.

Let's say I didn't do a frame check on a car at all. I'd not check the top "Visual Frame Damage" box, and say "CR Completed for: Visual". On EDGE Pipeline that would say "Frame: - -".

On the next car, let's stay you checked the frame and it was good. I'd not check the top "Visual Frame Damage" box, and say "CR Completed for: Body & Structural". On EDGE Pipeline that would say "Frame: Good".

Any time you check the top "Visual Frame Damage" box, EDGE Pipeline will say "Frame: Damaged".

Thanks for reading! We hope you find these changes to be useful. Let us know what you think in the comments below!