Support

Auction Edge provides technical support to our subscribing customers.

Standard Support Hours: Monday–Friday, 7am–8pm EST
Emergency After-Hours Support: Monday–Friday, 8pm–10pm EST | Saturday–Sunday, 9am–5pm EST

Get Help Online

• Submit or View a Ticket — Create a new support ticket or check the status of an open one

• Knowledge Base — Browse self-service guides and how-to tutorials

Call Us

Help Desk:‍ ‍(800) 522-8404

When you call, choose one:

• Press 1 — Dealers needing help with EDGE Pipeline

• Press 2 — Auctions needing help with EDGE products and services

Your call will be routed to a Customer Support Representative experienced with that specific platform.

If all representatives are busy: Leave a message with your name, auction name (if applicable), phone number, and a brief description of your issue. If it's a sale-day issue, please mention that in your message.

📄 Learn more about contacting Auction Edge support

REMOTE DESKTOP SUPPORT

If you need remote assistance, our support team will help you install and use one of our approved remote desktop tools.