Company Background

Auction Edge is the automotive remarketing industry’s leading provider of technology and services to independent auctions, dealers, and corporate remarketers.  Auction Edge provides a suite of technologies that help independent wholesale auto auctions conduct sales and connect buyers and sellers in the online world.  With 230 independent auction customers and millions of cars processed per year, Auction Edge is uniquely positioned to serve the competitive needs of the independent auction community.

We offer competitive pay, excellent benefits, a culture of continuous improvement and opportunity for career advancement through continued company growth. If you are interested in becoming a part of our team, please apply today!

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Open Positions

Senior Account Manager - Spokane, WA, or Statesville, NC, or Pensacola, FL (flexible on location and willing to consider remote candidates)

Installation Coordinator (Project Coordinator) - Spokane, WA, Pensacola, FL or Statesville, NC

Customer Service Representative - Pensacola, FL

Edge Assistant (Auction Online Coordinator) - Pensacola, FL, or Statesville, NC, or Spokane, WA


Senior Account Manager

Location: Spokane, WA, or Statesville, NC, or Pensacola, FL (also accepting remote applicants).
Compensation: Salaried, DOE

Position Overview

We are currently seeking a Senior Account Manager to join our team, preferably in Spokane, WA, Pensacola, FL or Statesville, NC, but we are flexible on location and willing to consider remote candidates. Responsibilities will include serving as the primary point of contact for auction groups and providing them with training, support, and transformative coaching through an in-depth understanding of the auction and its goals for growth.

A successful candidate will be a proven business relationship builder in an automotive or auction sales role requiring a consultative approach.

Responsibilities

  • Serve as the primary point of contact for assigned large and/or complex auction groups on all products, systems and services offered by Auction Edge

  • Act as an advisor to customers in recommending solutions, managing requests, and assessing opportunities for growth by leveraging the AE suite of products, systems and services

  • Manage and improve customer experience and satisfaction by promoting and facilitating communication between AE and the auctions

  • Facilitate annual or quarterly meetings for auctions to meet with the AE Senior Management Team

  • Act as voice of the auction to AE leadership through facilitation of monthly scorecard production and review with auction leadership

  • Provide product feedback from the field for consideration by the product teams in product lifecycle management, add-ons, improvements, etc.

  • Work with installation coordinator to ensure customer satisfaction during implementation and installments of AE services and products for assigned auctions

  • Share best practices to help improve auction performance and AE sales

  • Other duties as assigned

qualifications

  • 5 years of relevant industry experience with at least 2 years of strategic business consulting experience

  • Deep understanding of the auction/automotive industry with experience in a regional or national role supporting auto auctions preferred

  • High school diploma or GED; Bachelor’s degree preferred

  • Strong ability to problem solve, research, and interpret business metrics to the client for the purpose of discovering opportunity and driving improvement

  • Disciplined, self-starter with high integrity essential for establishing and maintaining trusted client relationships

  • Proven excellent written and verbal communication skills

  • Ability to travel as needed 30-40%

To Apply

For immediate consideration, apply online at HERE
Auction Edge is an Equal Opportunity Employer (EOE) and supports diversity in the workplace


Installation Coordniator

Location: Spokane, WA, Pensacola, FL or Statesville, NC
Compensation: Salaried, DOE

Position Overview

We are currently seeking an Installation Coordinator (Project Coordinator) to join our team, preferably in Spokane, WA, Pensacola, FL or Statesville, NC. This position will serve as the primary liaison between the customer and all Auction Edge Product line installations (new and upgrades), and will manage all key deliverables and date drivers of each phase of the product line installations while managing the customer’s expectations and ensuring a positive experience.

Responsibilities

  • Provide product knowledge and installation support to internal and external Clients and personnel during all phases of the installation process

  • Build solid relationships internally with all members of the various installation teams

  • Understand key deliverables and dates that drive the installation value and success

  • Manage all the deliverables to the key dates, ensuring that roadblocks are removed so the dates can be met

  • Manage customer expectations (internal and external) to understand and ensure that the needs of all are being understood and met

  • Schedule and manage each product installation from start to finish

  • Interact with customers, travel to customer site as needed

  • Communicate with management to ensure compliance as needed and drive customer satisfaction without reducing internal resource satisfaction

  • Follow up on customer satisfaction issues and drive resolution striving for 100% customer satisfaction

  • Arrange and manage team goals/project schedules/new information and keeps all material up-to-date

  • Communicate timeline changes and new information to team; track project changes and adjust schedules as needed

  • Record minutes and take detailed notes during meetings

  • Other duties as assigned

qualifications

  • 2+ years project coordinator experience with basic Project Management understanding, and experience managing a project schedule is required

  • 3+ years’ experience in B2B installation environment is highly desired, with a focus on complex systems

  • Knowledge of auction operations/automotive industry highly preferred

  • High school diploma or GED; Bachelor’s degree preferred

  • Exceptional verbal, written and presentation skills required in order to be able to organize and lead meetings with customers and business stakeholders

  • Ability to influence as a business advocate

  • Strong ability to be flexible and to multitask on several different aspects of a project or on multiple projects

  • Good understanding of computer hardware equipment (printers, scanners) and networking (wifi, hardwire etc). Familiarity with Google Suite

  • Ability to problem solve, research and interpret business metrics to the client for the purpose of discovering opportunity and driving improvement

  • Ability to travel as needed up to 50%

To Apply

For immediate consideration, apply online at HERE
Auction Edge is an Equal Opportunity Employer (EOE) and supports diversity in the workplace


Customer Service Representative

Location: Pensacola, FL
Compensation: Hourly, DOE

Position Overview

We are currently seeking a CSR/Auction Support Specialist to join our team in Pensacola, FL. This person will assist in gathering information for troubleshooting customer reported problems and opening/resolving support tickets across multiple platforms. Successful candidates will have a proven success record for managing technical issues and execution of customer solution, and will have the ability to prioritize and multitask effectively throughout the day.

This position should be available to work a shift between the hours of 7:00 am - 7:00 pm (Central).

Responsibilities

  • Manage inbound customer calls and emails to assist with Edge technology related issues

  • Document customer support calls and emails, or other forms of communication, accurately in the tracking system

  • Assist in developing standard work and internal knowledge base for the technical support team

  • Proactively communicate to team and customers the status of ticket and resolution of issue

  • Manage and improve customer experience by promoting and facilitating communication between Auction Edge and the auctions

  • Improve internal operations and communication related to customer specific projects

  • Displays a “customer comes first” attitude by engaging others in the development of best practices and process improvement

  • Solicits customer feedback to understand customer needs and identify opportunities for improvement

  • Provide operation and product feedback into appropriate Auction Edge product team members

  • Regularly report to leadership on current state of features and functionality and the impact on customer experience

  • Leads with integrity, honesty and knowledge to promote a respectful work environment

  • Other duties as assigned

qualifications

  • High School Diploma or GED equivalent, required. Bachelor’s degree, highly preferred

  • 2+ years of work experience in technical customer service role with a customer-facing environment

  • 1+ years of auto auction operations experience preferred

  • 3+ years of problem solving/troubleshooting experience preferred

  • Working knowledge of Windows Operating systems preferred

  • Working knowledge of Edge systems preferred

  • Bilingual (Spanish / English) communication skills preferred

  • Ability to communicate effectively and courteously to internal and external customers

  • Working knowledge of installing, configuring and supporting software, hardware and connectivity components across multiple network environments

  • Experience using computer hardware and software

  • Working knowledge of iSeries/AS400 systems is a plus

  • Ability to effectively analyze problems for root cause and test countermeasures to implement

  • Some travel may be required (up to 25%)

To Apply

For immediate consideration, apply online at HERE
Auction Edge is an Equal Opportunity Employer (EOE) and supports diversity in the workplace


Edge Assistant

Location: Pensacola, FL, or Statesville, NC, or Spokane, WA
Compensation: Hourly, DOE

Position Overview

We are currently seeking an Edge Assistant (Auction Online Coordinator) to join our team in preferably in Spokane, WA, Pensacola, FL or Statesville, NC. This role provides daily monitoring of vehicle details to online venues, assisting dealers with sale attendance, working with online buyers through purchases, sends buyers and sellers necessary reports, and allows the auction to increase sales without taking on the work themselves.

Responsibilities

  • Learn and document the auctions basic information.

  • Study and document the auctions online history - create a baseline.

  • Document the auctions simulcast-related hardware.

  • Examine and document auctions marketing materials for accurate representation online.

  • Compare daily the auctions online venues to AMS to verify that all vehicles and respective photos appear; resolve issues that arise. Make necessary updates to marketing verbiage and promotional information on their Pipeline events.

  • Test simulcast product on sale day prior to sale; resolve issues or escalate as necessary, following through to resolution.

  • Assist dealers via chat with online attendance issues as necessary.

  • Create and follow through on tickets to track issues and communicate with auction.

  • Analyze, resolve, and report on required stats related to online attendance and sales.

  • Analyze and build reports of post sale online sales opportunities for delivery to auction sales staff immediately following the sale.

  • Email invoices or Buyer Detail Reports to buyers as requested.

  • Consistently communicate with designated auction staff to ensure correct simulcast setup in EDGE Admin.

  • Perform other tasks related to this area of work as necessary.

qualifications

  • High School Diploma or GED equivalent required. Bachelor’s degree preferred.

  • 2+ years of work experience in technical customer service role in an unscripted customer-facing environment.

  • 3+ years of problem solving/troubleshooting experience preferred.

  • 1+ years of auto auction operations experience highly preferred.

  • Sales experience preferred; automotive dealer sales experience highly preferred.

  • Working knowledge of Windows Operating systems preferred.

  • Working knowledge of Edge systems preferred.

  • Ability to communicate effectively and courteously to internal and external customers.

  • Ability to effectively analyze problems for root cause and test countermeasures to implement.

  • Ability to focus on tasks at hand, prioritizing and re-prioritizing as necessary.

  • Ability to work independently with given instructions; communicate opportunities for improvement in processes as observed.

  • Working knowledge of installing, configuring and supporting software, hardware and connectivity components across multiple network environments.

  • Experience using computer hardware and software.

  • Working knowledge of iSeries/AS400 systems preferred.

  • Bilingual (Spanish / English) communication skills preferred.

  • Some travel may be required (up to 25%).

Auction Edge offers competitive pay, excellent benefits, a culture of continuous improvement and opportunity for career advancement through continued company growth.

To Apply

For immediate consideration, apply online at HERE
Auction Edge is an Equal Opportunity Employer (EOE) and supports diversity in the workplace