Company Background

Auction Edge is the automotive remarketing industry’s leading provider of technology and services to independent auctions, dealers, and corporate remarketers.  Auction Edge provides a suite of technologies that help independent wholesale auto auctions conduct sales and connect buyers and sellers in the online world.  With 230 independent auction customers and millions of cars processed per year, Auction Edge is uniquely positioned to serve the competitive needs of the independent auction community.

We offer competitive pay, excellent benefits, a culture of continuous improvement and opportunity for career advancement through continued company growth. If you are interested in becoming a part of our team, please apply today!

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Open Positions

Customer Support Representative - Statesville, NC or Pensacola, FL
Ruby on Rails Developer - Spokane, WA, Pensacola, FL or Statesville, NC
Senior Java Developer - Spokane, WA 


Customer Support Representative

Location: Statesville, NC or Pensacola, FL

Position Overview

We are currently seeking a CSR/Auction Support Specialist to join our team in Statesville, NC or Pensacola, FL. This person will assist in gathering information for troubleshooting customer reported problems and opening/resolving support tickets across multiple platforms. Successful candidates will have a proven success record for managing technical issues and execution of customer solution, and will have the ability to prioritize and multitask effectively throughout the day.

This position offers relocation assistance.

This position should be available to work a shift between the hours of 7:00 am to 8:00 pm eastern time.

Responsibilities

  • Manage inbound customer calls and emails to assist with Edge technology related issues.
  • Document customer support calls and emails, or other forms of communication, accurately in the tracking system.
  • Assist in developing standard work and internal knowledge base for the technical support team.
  • Proactively communicate to team and customers the status of ticket and resolution of issue.
  • Manage and improve customer experience by promoting and facilitating communication between Auction Edge and the auctions.
  • Displays a “customer comes first” attitude by engaging others in the development of best practices and process improvement.
  • Solicits customer feedback to understand customer needs and identify opportunities for improvement.
  • Provide operation and product feedback into appropriate Auction Edge product team members.
  • Regularly report to leadership on current state of features and functionality and the impact on customer experience.
  • Leads with integrity, honesty and knowledge to promote a respectful work environment.
  • Other duties as assigned.

Qualifications

  • High School Diploma or GED equivalent, required. Bachelor’s degree, highly preferred.
  • 2+ years of work experience in technical customer service role with a customer-facing environment.
  • 3+ years of auto auction operations experience required.
  • Working knowledge of iSeries/AS400 systems required.
  • Working knowledge of Edge ASI preferred.
  • Prefer bilingual (Spanish / English) communication skills.
  • Ability to communicate effectively and courteously to internal and external customers.
  • Working knowledge of installing, configuring and supporting software, hardware and connectivity components across multiple network environments.
  • Experience using computer hardware and software.
  • Ability to effectively analyze problems for root cause and test countermeasures to implement.
  • Some travel may be required.

Auction Edge offers competitive pay, excellent benefits, a culture of continuous improvement and opportunity for career advancement through continued company growth. Relocation assistance is offered.

To Apply

For immediate consideration, please CLICK HERE to apply.


Ruby on Rails Developer

Location: Spokane, WA, Pensacola, FL or Statesville, NC
Compensation: Salaried, DOE

Position Overview

We are currently seeking a Ruby on Rails Developer to join our team. We are open to this role being based out of our office in Spokane, WA, Pensacola, FL or Statesville, NC. This position will help support current projects, as well as build new web applications and APIs. You will be responsible for the development of full stack applications, working collaboratively both within our team and across the company. You will be joining a geographically-dispersed team who is fully responsible for the development, deployment, and operations of the applications they develop. 

A successful candidate will be comfortable with Test Driven Development, Paired Programming, and Continuous Integration. Our team makes use of git, AWS, Ruby on Rails, PostgreSQL, MongoDB, Elasticsearch, Puppet, Vagrant, Foundation, and jQuery.  Previous experience in all of these specific areas is not required, but these are some examples of tools you’ll be using while you work here.

Responsibilities

  • Ruby on Rails development
  • Responsive front-end web development using modern JS frameworks
  • Middle Tier RESTful API development
  • Back-end infrastructure development
  • Team collaboration and development planning

Qualifications

  • A Bachelor’s degree in a software related field or equivalent work experience is required
  • 2 or more years of current Rails development experience
  • 2 or more years of Ruby development experience
  • 2 or more years of JavaScript web front-end development experience
  • Java development experience would be a significant plus.
  • Understanding of RESTful API concepts and best practices
  • Desire to work in a collaborative and team-oriented atmosphere
  • Ability to effectively work and communicate with a geographically-dispersed team

To Apply

For immediate consideration, apply online at HERE
Auction Edge is an Equal Opportunity Employer (EOE) and supports diversity in the workplace


Senior Java Developer

Location: Spokane, WA
Compensation: Salaried, DOE

Position Overview

We are currently seeking a Senior Java Developer to join our team in Spokane, WA. Responsibilities include system development, analysis, and support for the auto auction application systems that stretch across all layers and operating environments.

A successful candidate will be able to achieve the right solution scope within the greater organizational goals while balancing available time and resources.

Responsibilities

  • Participate in planning meetings, help team create well-written stories and consider customer risks when prioritizing
  • Build code that is well-written according to team development guidelines and software best practices
  • Take high-level descriptions of the desired technical solution and provide functional end results with little supervisory direction
  • Communicate and collaborate with team members across geographical, technical, and functional boundaries
  • Willing and eager to be part of the solution to a problem. Taking the strategic plans and making the tactical implementations happen in code
  • Work closely with QA staff
  • Ability to travel as needed
  • Other duties as assigned

qualifications

  • BS in Computer Science
  • 5 years of Java development experience preferred; or equivalent combination of education and experience
  • Good communication skills (written and oral) and ability to work across various teams
  • Knowledge of unit, integration, and user acceptance testing practices and concepts
  • Familiar with continuous integration and deployment concepts and practices
  • Familiar with code versioning tools (such as Git or SVN)
  • Knowledge of object-oriented programming
  • Willing and motivated to work in a collaborative team environment where pair programming, TDD, and clean code are the norm
  • Ability to adapt quickly to a fast-paced development environment
  • Ability to travel as needed
  • Ability to lead more junior developers

preferred qualifications

  • Experience developing on, and for, UNIX-like (OS X, Linux) and Windows operating systems
  • Understands Enterprise Integration Patterns
  • Experience with RDBMS (Microsoft SQL Server, Postgres, DB2): queries and and stored procedure programming
  • Ability to access and update database via JDBC, JPA, Hibernate or other technologies
  • Ability to create and consume XML / JSON
  • Ability to send and receive data via various network protocols (HTTP, JMS, etc.)
  • Experience developing backend systems (API, microservices, Spring, Camel, etc) and/or front-ends (HTML, JavaScript, Typescript, CSS, etc).  Both preferred.
  • Familiarity with JAVA IDE's like Eclipse or Intellij 
  • Knowledge of the following a plus (Jenkins, Docker, Maven, cloud computing (AWS))
  • Experience delivering solutions to the auto auction industry
  • Experience with concepts of functional programming

To Apply

For immediate consideration, apply online at HERE
Auction Edge is an Equal Opportunity Employer (EOE) and supports diversity in the workplace