Company Background

Auction Edge is the automotive remarketing industry’s leading provider of technology and services to independent auctions, dealers, and corporate remarketers.  Auction Edge provides a suite of technologies that help independent wholesale auto auctions conduct sales and connect buyers and sellers in the online world.  With 230 independent auction customers and millions of cars processed per year, Auction Edge is uniquely positioned to serve the competitive needs of the independent auction community.

We offer competitive pay, excellent benefits, a culture of continuous improvement and opportunity for career advancement through continued company growth. If you are interested in becoming a part of our team, please apply today!

17.jpg

Open Positions

Customer Service Representative - Pensacola, FL

Edge Assistant (Auction Online Coordinator) - Pensacola, FL, or Statesville, NC, or Spokane, WA

Learning and Development Specialist - Statesville, NC, Pensacola, FL, or Spokane, WA office (or remote in Atlanta, GA)

IBM iSeries System Engineer - Statesville, NC


Customer Service Representative

Location: Pensacola, FL
Compensation: Hourly, DOE

Position Overview

We are currently seeking a CSR/Auction Support Specialist to join our team in Pensacola, FL. This person will assist in gathering information for troubleshooting customer reported problems and opening/resolving support tickets across multiple platforms. Successful candidates will have a proven success record for managing technical issues and execution of customer solution, and will have the ability to prioritize and multitask effectively throughout the day.

This position should be available to work a shift between the hours of 7:00 am - 7:00 pm (Central).

Responsibilities

  • Manage inbound customer calls and emails to assist with Edge technology related issues

  • Document customer support calls and emails, or other forms of communication, accurately in the tracking system

  • Assist in developing standard work and internal knowledge base for the technical support team

  • Proactively communicate to team and customers the status of ticket and resolution of issue

  • Manage and improve customer experience by promoting and facilitating communication between Auction Edge and the auctions

  • Improve internal operations and communication related to customer specific projects

  • Displays a “customer comes first” attitude by engaging others in the development of best practices and process improvement

  • Solicits customer feedback to understand customer needs and identify opportunities for improvement

  • Provide operation and product feedback into appropriate Auction Edge product team members

  • Regularly report to leadership on current state of features and functionality and the impact on customer experience

  • Leads with integrity, honesty and knowledge to promote a respectful work environment

  • Other duties as assigned

qualifications

  • High School Diploma or GED equivalent, required. Bachelor’s degree, highly preferred

  • 2+ years of work experience in technical customer service role with a customer-facing environment

  • 1+ years of auto auction operations experience preferred

  • 3+ years of problem solving/troubleshooting experience preferred

  • Working knowledge of Windows Operating systems preferred

  • Working knowledge of Edge systems preferred

  • Bilingual (Spanish / English) communication skills preferred

  • Ability to communicate effectively and courteously to internal and external customers

  • Working knowledge of installing, configuring and supporting software, hardware and connectivity components across multiple network environments

  • Experience using computer hardware and software

  • Working knowledge of iSeries/AS400 systems is a plus

  • Ability to effectively analyze problems for root cause and test countermeasures to implement

  • Some travel may be required (up to 25%)

To Apply

For immediate consideration, apply online at HERE
Auction Edge is an Equal Opportunity Employer (EOE) and supports diversity in the workplace


Edge Assistant

Location: Pensacola, FL and Statesville, NC
Compensation: Hourly, DOE

Position Overview

We are currently seeking an Edge Assistant (Auction Online Coordinator) to join our team in Pensacola, FL. This role functions as dealer registration for an auctions online attendees, gathers data for reporting to Sales Teams and Auction Management, and acts as sale coordinator for additional online sales opportunities. 

Responsibilities

  • Learn

  • Learn and document the auctions basic information.

  • Study and document the auctions online history - create a baseline.

  • Compare the auctions online venues to auction system to verify that all vehicles and respective photos appear; resolve issues that arise with sale setup.

  • Use auctions marketing materials to make necessary promotional updates to their online sale events.

  • Verify functionality of online sale product on sale day prior to sale; resolve issues or escalate as necessary, following through to resolution.

  • Assist dealers via chat, phone, and email with online attendance issues as necessary.

  • Create and follow through on tickets to track issues and communicate with dealers and auction.

  • Analyze, resolve, and report on required stats related to online attendance and sales.

  • Analyze and build reports of online sale opportunities immediately following the sale.

  • Consistently communicate with designated auction staff.

  • List vehicles for sale to online venues; sell the vehicle in the auction system when purchase request is submitted by dealer.

  • Perform other tasks related to this area of work as necessary.

qualifications

  • High School Diploma or GED equivalent required. Bachelor’s degree preferred.

  • Working knowledge of Windows Operating Systems and common Browsers (Chrome, Firefox) required.

  • Experience using computer hardware and software required.

  • Ability to communicate effectively, courteously, and professionally to internal and external customers required.

  • Ability to listen actively and take on new information from customers, peers, and management required.

  • Ability to effectively analyze and resolve problems, implementing countermeasures when necessary required.

  • Ability to focus on tasks at hand, prioritizing and re-prioritizing as necessary required.

  • Ability to work independently with given instructions as well as with team members required.

  • Ability to communicate opportunities for improvement in processes as observed required.

  • 1+ years of auto auction operations experience highly preferred.

  • Sales experience preferred; automotive dealer sales experience highly preferred.

  • Working knowledge of Auction Edge systems highly preferred.

  • Working knowledge of iSeries/AS400 systems preferred.

  • 2+ years of work experience in customer service role in an unscripted customer-facing environment preferred (technical service highly preferred).

  • 3+ years of problem solving/troubleshooting experience preferred.

  • Bilingual (Spanish / English) communication skills preferred.

  • Some travel may be required (up to 25%).

Auction Edge offers competitive pay, excellent benefits, a culture of continuous improvement and opportunity for career advancement through continued company growth.

To Apply

For immediate consideration, apply online at HERE
Auction Edge is an Equal Opportunity Employer (EOE) and supports diversity in the workplace


Learning and Development Specialist

Location: Statesville, NC, Pensacola, FL, or Spokane, WA office (or remote in Atlanta, GA)
Compensation: Salaried, DOE

Position Overview

We are currently seeking a Learning and Development Specialist to join our team in our Statesville, NC, Pensacola, FL, or Spokane, WA office (or remote in Atlanta, GA). The Learning and Development Specialist will support organizational strategic planning as a subject matter expert in the analysis, design, development, management, delivery, and implementation of Auction Edge training programs.  The Learning and Development Specialist is responsible for the design, development, delivery, and lifecycle management of training development, content creation, and coordinating the delivery of approved training materials to Auction Edge’s workforce and customer base.

Responsibilities

  • Work with leadership to identify training programs that drive employee retention and provide technical knowledge to employees and customers.

  • Design and develop mixed-media based training programs and solutions; job-aids, videos, eLearnings, etc.

  • Deliver virtual training in partnership with SMEs.

  • Oversee implementation programs and manage operational aspects of assigned programs, including organize, manage, control and direct all activities for the program.

  • Liaise with program stakeholders, manage resources within the learnings and manage the design, development, and delivery of the program from initial concept through to execution.

  • Assess employee and customers issues and develop resolutions to meet productivity, quality, and customer satisfaction goals and objectives.

  • Implement and streamline consistent processes across all learning opportunities.

  • Ensure continuous alignment of scope and strategic business objective and make recommendations to modify training programs to enhance effectiveness toward business result and strategic intent.

  • Regularly communicate progress, issues and risks to management stakeholders.

  • Lead and/or assist with special strategic initiatives.

  • Compile statistics, evaluates data, and present recommendations to stakeholders for strategic training planning.

  • Trains subject matter experts to conduct key specialized training within areas of expertise.

  • Work with, develop, coach, and mentor SMEs, installers, and trainers to ensure there is a consistent training approach, look, and feel.

  • Establish credibility as an internal thought leader on strategic and business issues.

  • Up to 35% travel required.

  • Other duties as assigned.

qualifications

  • General understanding of basic training design concepts from analysis-to-development-to-delivery.

  • General knowledge of adult learning theory best practices and concepts as they lend towards the development of training materials.

  • Ability to work with Subject Matter Experts at all levels within the organization to help interpret complex data/information and distill it into concise and training materials; documents, job-aids, videos, eLearning, etc.

  • Demonstrated experience managing or facilitating programs.

  • Proficient in Google Suite and Microsoft Office Suite products.

  • Proficient in the utilization of standardized ‘authoring tools’ such as: Captivate, Articulate, etc. and/or proficient in video/media editing tools such as Camtasia, Vegas, iMovie, Adobe Suite, etc.

  • Experience with web-based delivery tools, like WebEx or Zoom.

  • Manage day-to-day activities of multiple assigned projects, communicate status updates and proactively identify changes in scope of work to ensure appropriate planning measures are taken to assess impacts of scope change.

  • Support delivery of training and incorporate critical feedback.

  • Ability to give and receive feedback.

Preferred qualifications

  • Strong working knowledge of instructional design and experience with training needs analysis.

  • Undergraduate degree or four years of work-related experience and/or equivalent combination of education and experience.

  • Broad knowledge of training methodology that enables the application of principles and techniques stakeholders and audience; included, but not limited to ADDIE, SAM, etc.

  • A minimum of five years of training and/or education experience.

  • Passion for storytelling, conceptualizing fresh ideas, and translating market insights into compelling pitches.

  • Strategic training theory applied to tangible business plans.

  • Proficient with the Adobe Creative Cloud suite (Photoshop, Illustrator especially, and video editing packages).

  • Automotive industry/automotive remarketing background is highly desired.

Auction Edge offers competitive pay, excellent benefits, a culture of continuous improvement and opportunity for career advancement through continued company growth. Relocation assistance is not offered.

To Apply

For immediate consideration, apply online at HERE
Auction Edge is an Equal Opportunity Employer (EOE) and supports diversity in the workplace


IBM iSeries System Engineer

Location: Statesville, NC
Compensation: Salaried, DOE

Position Overview

We are currently seeking an IBM iSeries System Engineer to join our team in Statesville, NC. This position is responsible for the overall health and maintenance of auction IBM i servers and internal servers used for development and testing by Auction Edge employees, and will perform tasks required by the IBM sales representative of an IBM business partner including managing the relationship between IBM, IBM authorized Distributors, and Auction Edge.

Responsibilities

  • Act as the IBM i knowledge expert to facilitate hardware/software recommendations in a systems engineer capacity

  • Maintain hardware, including new servers and hardware upgrades

  • Check installed base to ensure hardware integrity, security and proper backups of servers at auctions

  • Responsible for setup and maintenance of secure communication between Auction Edge facilities and customer auctions

  • Manage and lead a small team

  • Oversee day-to-day actions performed by others on setup, configuration and preload of new IBM servers sold to auctions which are delivered as plug and play items; coordinate transportation of new servers to end-users and arranges return of old servers to Auction Edge

  • Respond to requests for assistance from the auctions

  • Diagnose problems to determine cause (e.g. hardware, software, or user error); involve IBM or Auction Edge customer service in problem resolution if necessary.

  • Oversee the day-to-day ordering for new servers ordered by auctions; follow the guidelines provided by IBM to prequalify auctions for IBM discount programs

  • Maintain control of inventory of equipment and spare parts

  • Oversee day-to-day assistance with maintenance of the IBM and Edge/ASI software license keys on the auction servers to prevent software piracy

  • Oversee tracking, send quotes and place orders for auction servers, IBM hardware and software maintenance contracts; track orders through delivery to ensure receipt of items

  • Test software to ensure a high level of security is being maintained at auctions to prevent unauthorized access to sensitive data

  • Assist auctions as necessary to perform complete system backups

  • Develop and maintain a plan for business continuity and recovery to manage potential business interruption

  • Document procedures and processes, ensuring operations can be maintained

  • Oversee IBM policies, procedures and discount programs and their effect on current and future installations; coordinate IBM special bid procedure for IBM hardware forecasting

  • Support various web solutions for IBM i platform including Zend Server and Apache Web Server

  • Oversee or conduct system assurance meeting for all software upgrades, system migrations and new installs

  • Plan and install Digital Certificates using DCM to support secure FTP communications with various banks and trading partners

  • Support software used to replicate data to the hot site server (IStanBlue) in colocation hot site for Auction Edge

  • Position will be responsible for writing & maintaining procedures and working with vendors to help audit AE to meet SOX & SSAE16 Type 2 compliance

  • Other duties as assigned

qualifications

  • Bachelor’s Degree in Computer Science or related field, and at least 5 years of experience; or equivalent combination

  • 2+ years of experience directly managing a team

  • IBM Power Systems Scale-up Technical sales certification (Power9), or ability to obtain within 6 months of hire

  • Working knowledge of installing, configuring and supporting software, hardware and connectivity components across multiple network environments

  • Knowledge of IBM i operations including work management and backups

  • Knowledge of TCP/IP communications over an Ethernet LAN and WAN including secure telnet and FTP over SSL

  • Ability to program in IBM control language (CL) used to automate functions on the server such as startup, save/restores and backups

  • High level knowledge of IBM i OS and work management, components of IBM i system performance, IBM server models (including making hardware modifications such as disk and memory upgrades), IBM i security (including managing user profiles), and requirements of System migration

  • Strong team management and supervisory skills

  • Ability to troubleshoot problems by analyzing a situation and developing a plan to resolve the situation; making determination if problem is caused by hardware or software

  • Experience in policy/procedure of audits/compliance on aspects of security and procedural compliance (Sox2 Compliance, SSAE16, etc) is preferred

Auction Edge offers competitive pay, excellent benefits, a culture of continuous improvement and opportunity for career advancement through continued company growth. Relocation assistance is not offered.

To Apply

For immediate consideration, apply online at HERE
Auction Edge is an Equal Opportunity Employer (EOE) and supports diversity in the workplace