EDGE Simulcast

EDGE Simulcast (Velocicast) MAJOR UPDATE, Sept 2018

Greetings Simulcast users,

This Friday, Sept 21, 2018 Velocicast will release a major upgrade after sales have concluded.  This version release will contain many new features and enhancements. The purpose of this announcement is to make auction staff aware of new standard features and to educate on the upcoming enhancements available to enable upon request.

Most of these changes affect block clerks: please make sure they read and understand this document.

As always, if you have any questions about the new features please reach out to our support team at simulcast.support@auctionedge.com or call us at 1-800-522-8404.

Thank you for choosing EDGE Simulcast and for being part of the EDGE family!

High Impact Features

The following list of enhancements have been added to enhance both the auctions’ and online users’ experience.  They are not optional. Please take time to familiarize your employees with these new features.

1. Confirm Online Sales - Previously, auctions had the option to require clerks to confirm an online sale or offer (as seen in the image below) or to automatically sell the item without confirmation.  Clerks will now be required to confirm all online sales.

Also, the online bidder experience will be different.  Before, when the Clerk clicked SOLD or OFFER, the online bidder would immediately see a ‘winning bidder’ message, now their bid button will disable and they will see a ‘finalizing…’ message until the clerk either finalizes the sale or backs it out.

1 OnlineSaleConfirm.gif

2. Custom Bid Increment - A custom increment text box has been added to the clerk screen that can be used to change the bid increment to any numerical value as seen below.  To change the increment, simply click on the ‘increment’ box, type in a number, and hit the enter key on your keyboard.

3. Set Default Bid Increment - A default bid increment box is now available in the individual clerk settings window.  You can also set the default increment amount from the Velocicast Admin page.

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4. Eject Online User - Online users can now be ejected from the clerk screen or Velocicast Admin website.  This works as follows:

On the clerk screen, in the attendee list, an orange X will be visible next to each bidder’s name in the bidder list.  

If the clerk clicks the X then confirms ejection, the user will not be allowed to participate in any lanes for that given auction for the rest of the day.

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If the bidder gets ejected, they will see the following message on their side:

image9.png

To reactivate ejected user go to the Velocicast admin website, find the ejected user in the Users tab. Click on the gear icon and select edit.

Click on Activate to reactivate user.

Confirm you want to activate the user.

The user will now appear active and can immediately start using simulcast again at your auction.

5. Pause a sale - Simulcast now allows a clerk to ‘pause a sale’.  Pausing a sale provides the online users with a message that describes the reason for pausing.

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When the clerk clicks ‘Stop Event’ after the sale has started, they will be presented with the ‘Pause Sale / End Sale’ popup where they can choose a pre-defined pause message or create a custom message:

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When the clerk clicks ‘Pause Sale’ the clerk screen will show a yellow banner at the top of the clerk screen that announces the sale is in pause mode and users are not able to bid.  A second yellow banner will appear next to the start button that shows the current pause message:

5 PauseSale.gif

Things to keep in mind related to pause mode:

  • Pause mode won’t be activated when clicking the ‘Stop Event’ button until at least one item in the sale has been sold/offered/no-saled.

  • The pre-configured pause messages can be modified in the Admin website.

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  • When in pause mode, the clerk can still perform all clerking functions (previously, if the event was stopped, all clerking functions were disabled). This allows the clerk to fix any issue that may have happened without being subject to online bidders sending in bids.

  • Online bidders will see the selected pause message on their side that lays over the bidding area.  They will be unable to bid while the clerk is in pause mode.

6. End a sale - In an effort to improve the online user experience, Velocicast is adding the ability to more prominently announce the end of a sale to online users.

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Ending the sale happens when the user clicks ‘End Event’ and then chooses ‘End Sale’ in the ‘Pause Bidding / End Sale’ popup.

Clicking ‘End Sale’ will cause a ‘SALE ENDED’ message to show on the clerk.

6 EndSale.gif

The bidder will see a ‘SALE FINISHED’ message on their side that overlays the bidding area.

Clicking ‘End Sale’ is not a destructive action, meaning it doesn’t kick off any processes, or remove items from a sale, or any other sort of action that would impede restarting the sale.  In fact, a clerk can end and restart an auction as many times as they like without negative consequence to the overall sale.

We strongly encourage all clerks to click ‘End Sale’ as each lane is completed.

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7. Previous sold/offer/no-sale amounts are now hidden on reruns - When re-running an item, the previous sold/offer/no-sale amount will no longer show on the floor screens or online.  The high money will now only show on the clerk screen. This will allow auctions to re-run items without influencing the second round of bids due to showing the previous run results.


8. Help Drawer - On the bidder screen, clicking the help icon now opens a panel we are calling the ‘help drawer’.  The help drawer is populated with information associated with an individual auction. It can be customized in many ways, but will by default include the phone, address, and website of your auction. Until further notice, any customizations must be submitted to EDGE Support.


Other New Features

Please contact EDGE Support to activate these features.

1. Language support - Simulcast now supports multiple languages on the clerk and bidder screens.  If your auction is interested in providing a non-english language to your clerk and/or bidders, please contact EDGE Support to find out more.

2. Remove Online Bid Chime Setting - Removes the chime sound that is made when an online bid is received.  Contact EDGE Support if you would like this setting turned on for your auction.

3. Lane-Level Default Bid Increment - The default bid increment can be set from the Velocicast Admin website or the clerk screen configuration settings.  It will determine the starting bid increment for all items in a lane, if the need ever arises to change the default increment from $100 to another value.  (NOTE: When an item becomes the ‘current item’ on the clerk, the starting bid type is recorded and saved for that item, so changing the default bid increment will only apply to items that have not yet been made the current item by the clerk).

4. Reports are Downloadable - You can download reports in .xls format to view, store and print.  This is done by clicking the ‘XLS’ button at the top right of the screen in the reports area of the Velocicast Admin website.

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5. Proxy (pre-bid) removal pop up on clerk screen - If an item has a proxy (pre-bid) and there is a change to the lights or announcements, it will trigger a pop-up on the clerk screen asking if they want to delete the proxy bids.

On that pop-up, the clerk should only click ‘Delete’ if the light or announcement change negatively affects the vehicles value. (ex: adding an announcement of ‘Seller Guarantee’ would result in the clerk clicking ‘Cancel’ on the pop-up, since the change wasn’t a negative change).

If your auction is interested in turning on this feature, please contact EDGE Support to request the addition.

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EDGE Simulcast (Velocicast) New Floor Screens!

EDGE Simulcast Powered By Velocicast is pleased to announce the release of new floor screens today, all based on customer requests and feedback.   

Multi-Lane Displays

We have added Multi-Lane displays for both Current and Next items.  These are configurable based on lane number and photo visibility. Auctions may find it useful to shows these on a monitor in your lobby, cafeteria, etc.

VCast_MultiLaneCurrent.jpg
VCast_MultiLaneNext.jpg

Multi-lane Screen (Current Item)

  • supports 2 to 20 lanes
  • can show images (up to 4 lanes)
  • shows run number, description, lights, and current bid amount
VCast_CurrentItem.jpg

Multi-lane Screen (Next Item)

  • supports 2 to 20 lanes
  • shows the next item in the run order
  • displays images (up to 4 lanes)
  • shows run number, description, lights, miles, grade, exterior color
VCast_NextItem.jpg

#03 New Variant w/ Barcode

We have also updated a variant to the #03 screen that now includes a barcode for the VIN
#03e - Images, Seller, Announcements, and Barcode :

VCast_03e_barcode.jpg

These screens are active today and will complement your existing floor screen configurations.
If you have any questions please reach out to our support team at support@auctionedge.com

Thank you and thank you for being part of the EDGE family!
 

EDGE Simulcast (Velocicast) Major Release on Android

Now with Audio and Video streaming!

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A New Generation

The EDGE Simulcast powered by Velocicast team is excited to announce an all new android app! Buying online (and on the go) at independent auctions has never been easier. Bringing Audio and Video streaming into the app is just one example of the many enhancements this new version brings.

NOTE:
This is an entirely new app in the app store. That means that users who have the old version will not be prompted to update. It is recommended that they uninstall the old version, and find the new one on Google Play Store (or follow this link).

EDGE Simulcast Release, new Announcement Picker in the Clerk

Hello Friends! The EDGE Simulcast powered by Velocicast team has an exciting new release, available now.

Announcement Picker

The team has enabled a new way for your Clerks to add / edit announcements on a vehicle. As you can see in the screenshot above, this approach offers an "auto complete" suggestion once the user types at least two characters. The suggestions are pulled from the list of "canned" announcements in your AMS. The aim here is to allow for a faster workflow and more consistent formatting of your announcement messages.

How to get this for your auction

This approach is optional, and is turned OFF by default. If you'd like for it to be enabled for your auction, please create a ticket at https://support.auctionedge.com/ or send an email to simulcast.support@auctionedge.com.

Let us know what you think in the comments section below!

EDGE Simulcast Release, more Floor Screens, Book Values, and Bidder Help

The team is happy announce another round of features & changes, which are deployed live now.

New Features

New "lights only" screen - A new floor screen that mimics the functionality of the old toggle switch light boards you still see at many auctions.  This screen is 100 percent configurable.  You can choose the lights to show (up to 4) and the text description for each light.  The appropriate lights will light up or turn off depending on the lights assigned to a vehicle.

New floor screen "image, seller, miles, trans, announcement below"

BlackBook valuation on clerk screen (requires admin setting ClerkShowValuation = 1)

Bidder screen help - the bidder screen now has a help icon that will download and open the bidder how-to PDF in a new tab

Other Changes

  • New setting LightsNoRedBidOverride so clerks can't override RedLightBid setting
     
  • Fixed issue where given a certain sequence of events a Pre Bid could start playing out before the event starts
     
  • You can no longer open multiple clerks on the same lane

EDGE Simulcast Release, new Floor Screen and other enhancements

The EDGE Simulcast powered by Velocicast team has released a new set of features / enhancements that are LIVE today!

New Features

Disallow multiple clerks logging in to the same lane - As a new safety feature, you can no longer log in to the same lane as a clerk from multiple locations.  If you do, you will get the following prompt:

If you type 'YES' and click 'Disconnect' the other clerk with get a notification that they have been disconnected.

New Floor Screen 'Single Panel - Miles and Announcements' - This new floor screen displays the announcements very prominently as requested by several auctions.  Here's what it looks like:

Enhancements and Improvements

Replaced the term 'If Purchased' with 'Offer'.  This was confusing some dealers, and the new language should make it more clear.

Fixed a bug with required lights - If a user set a light as required when that light was not an available light, then the clerk would get stuck in a place where a light is required that can't be added.  Now, the light will only be evaluated as required if it is one of the available lights.

Require a confirm or undo for an online sale before moving to another vehicle - Some clerks were not clicking confirm before moving to the next vehicle so now we prevent them from moving until they either confirm or undo the bid.

EDGE Simulcast Release, new clerking features! Prebidding Control, Odo Status, and more

Hello auction friends! The EDGE Simulcast powered by Velocicast team has another big feature release that is LIVE now!

Below are some highlights:

Delete Prebids on block -   clerk can easily delete Prebids on the block. Bidders will get a notification that their prebid has been invalidated and the prebid will no longer play out.


Confirm Online Sale - A new setting 'SingleClerkOnlineSaleConfirm' when set to 1 will require the clerk click a confirm button when a vehicle is sold online instead of automatically sending a single clerk message. This will prevent accidentally selling vehicles to online bidders that slip a bid in after the vehicle is sold.


Odometer status on clerk - The clerk can now see Exempt/Discrepancy/Actual Status of the odometer.

Demo data reset - Admins can now reset demo lane data from the admin website.

Let us know what you think in the comments section below!

EDGE Simulcast Release, new features for clerks and auctioneers

Hello auction friends!

The EDGE Simulcast powered by Velocicast team has another round of new features, this time focused on improvements for auction clerks and auctioneers. These changes are in effect now.

Clerk Features

Announcement Picker - The announcement picker now grabs the first 18 items from the announcement list stored in your ASI system. For other Auction Management Systems, the Velocicast admin site allows auctions to define their own custom list of pre-canned announcements.

Notice that editing Miles and Title Attached are now done in this view.

Internet Explorer - Microsoft now only officially supports Internet Explorer 11. All previous versions are end of life. In this release, we've added a warning message to any user attempting to use the Velocicast clerk with IE 10 or older. Of course, Microsoft Edge, Google Chrome, and Mozilla Firefox will work as expected.

Auctioneer Pro Screen Features

Floor Codes - the Auctioneer Pro Screen will now show the floor code for the vehicle, it it is provided by the auction system.

Onsite Bidder lists - for the current vehicle being sold, the auctioneer will now be able to see the bidder badges for all reps who are at the auction that day.

Admin Features

BidNoShowDealer setting - This is a new setting that allows auctions to prevent the Dealer Name from showing on the bidder screens when an online bid is accepted.  This is a setting that has to be set on the customer maintenance screen by system admins.

EDGE Simulcast Release, New Floor Screen features and many other improvements

Hello from the EDGE Simulcast powered by Velocicast team! We've been working hard on many new features, and we're excited to share with you today a long list of enhancements which are available immediately.

Floor Screen Enhancements

  • All Floor Screens with announcements will now scroll long announcement text
  • Floor Screen picker now includes previews of floor screens
  • New Floor Screen option- "All Images plus announcements"

Other Enhancements and Fixes

  • SQL Injection fixes on the token-authorization module
  • Support for SingleClerkUseASITote admin setting which allows for ASI clients to use ASI floor screens
  • Support for streaming without video (bidder hears audio and sees scrolling images)
  • Many enhancements to single-clerk
  • AOS login cannot close by clicking outside dialog
  • New link on login to allow clerk to run without single-clerk
  • Single-clerk status bar, click to reopen login
  • Saved bidderbadges come back when you navigate to a broken transaction
  • Broken transaction statuses persist between screen refreshes
  • Fix so ASI single-clerk statuses do not come back as SAVING when they are actually SAVED
  • Biddebadge now shows on clerk item list
  • Single-clerk login no longer shows on reconnect
  • Allow admin user to log in from Pipeline with the same email as their admin account
  • Archive tblsingleclerk during nightly archive process
  • Track technical contact details for an admin user

EDGE Simulcast Release, Attendee Reports

Hello auction friends! We're back from the holidays and excited to share some new features! The EDGE Simulcast powered by Velocicast team has been hard at work, read on to see what's new.

Bidder / Rep Reports

There is now a new button for online attendees that opens a Reports Panel. There are currently 3 reports available.

Watched Items and Prebids

Repped Items

Purchased Items