Company Background

Auction Edge is the automotive remarketing industry’s leading provider of technology and services to independent auctions, dealers, and corporate remarketers.  Auction Edge provides a suite of technologies that help independent wholesale auto auctions conduct sales and connect buyers and sellers in the online world.  With 230 independent auction customers and millions of cars processed per year, Auction Edge is uniquely positioned to serve the competitive needs of the independent auction community.

We offer competitive pay, excellent benefits, a culture of continuous improvement and opportunity for career advancement through continued company growth. If you are interested in becoming a part of our team, please apply today!

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Open Positions

Customer Service Representative - Statesville, NC
Install Team Lead - Statesville, NC
Ruby on Rails Developer - Spokane, WA, Pensacola, FL or Statesville, NC 


Customer Service Representative

Location: Statesville, NC

Position Overview

We are currently seeking a Customer Service Representative to join our team. We are hiring in Statesville, NC. This person will assist in gathering information for troubleshooting customer reported problems and opening/resolving support tickets across multiple platforms. Successful candidates will have a proven success record for managing technical issues and execution of customer solution, and will have the ability to prioritize and multitask effectively throughout the day.

This position should be available to work a shift between the hours of 7:00 am to 8:00 pm eastern time.

Responsibilities

  • Manage inbound customer calls and emails to assist with Edge technology related issues.
  • Document customer support calls and emails, or other forms of communication, accurately in the tracking system.
  • Assist in developing standard work and internal knowledge base for the technical support team.
  • Proactively communicate to team and customers the status of ticket and resolution of issue.
  • Manage and improve customer experience by promoting and facilitating communication between Auction Edge and the auctions.
  • Displays a “customer comes first” attitude by engaging others in the development of best practices and process improvement.
  • Solicits customer feedback to understand customer needs and identify opportunities for improvement.
  • Provide operation and product feedback into appropriate Auction Edge product team members.
  • Regularly report to leadership on current state of features and functionality and the impact on customer experience.
  • Leads with integrity, honesty and knowledge to promote a respectful work environment.
  • Other duties as assigned.

Qualifications

  • High School Diploma or GED equivalent, required. Bachelor’s degree, highly preferred.
  • 2+ years of work experience in technical customer service role with a customer-facing environment.
  • Knowledge of auto auction operations a plus.
  • Prefer bilingual (Spanish / English) communication skills.
  • Ability to communicate effectively and courteously to internal and external customers.
  • Working knowledge of installing, configuring and supporting software, hardware and connectivity components across multiple network environments.
  • Experience using computer hardware and software.
  • Ability to effectively analyze problems for root cause and test countermeasures to implement.
  • Some travel may be required.
  • Auction Edge offers competitive pay, excellent benefits, a culture of continuous improvement and opportunity for career advancement through continued company growth. Relocation assistance is not offered.

To Apply

For immediate consideration, please CLICK HERE to apply.


Install Team Lead

We are looking for a Install Team Lead to support our Team in Statesville, NC. This position will participate directly in the installation of Auction Edge software. In addition, the Install Team Lead manages and coordinates activities of employees engaged in installation and training of Auction Edge software. Instructs clients in the proper use of Auction Edge products and support procedures. Installs and configures computer systems and peripheral devices such as printers, following manuals, specifications, and diagrams. Develops, organizes and implements customer training material for Auction Edge products. Support Auction Edge software by acting as a Customer Support Representative.

 

Essential Duties and Responsibilities

  • Coordinates and participates in the installation and implementation of new software, and assures client timelines and requirements are met; Schedules and conducts training to ensure clients understand the basic features of the software and discuss operational options of how the software can meet their client’s needs.
  • Evaluates and tests basic functionality of the software while on site to make sure that clients who use the program will be able to use it effectively and will not encounter problems.
  • Assists in integrating software with other client systems and software applications.
  • Provides technical support during the installation and training process and follows up with clients on installation and software questions and concerns; transitions to a Customer support role after successful installation and implementation of Auction Edge software systems.
  • Manages day-to-day operational aspects of multiple software training projects.
  • Seeks opportunities to increase customer satisfaction and build client relationships.
  • Troubleshoots network, database, and software problems for implementations; develops solutions to software and installation issues.
  • Reviews and documents project activity, and reports status on all implementation activities to management.
  • Involves management appropriately and in a timely manner in problem determination, remediation, and resolution.
  • Coordinates with clients, other departments and outside vendors to meet installations schedules and goals.
  • Develops and trains customers of Auction Edge in the functionality and use of Auction Edge software products.
  • Confers with management and staff to determine training objectives.
  • Develop training plan, including outline, text, handouts, and tests, as well as design exercises to assist with learning Auction Edge software, applying knowledge of software and programming, and following manuals.
  • Develop orientation and training material, including text based and video based, to help prepare clients for Auction Edge software installation and use.
  • May plan, assign, and direct work of installation staff, in accordance with project requirements and/or assign personnel and schedule workflow to facilitate installation.
  • Installs Auction Edge software products and peripheral, following specifications.
  • Observes customers in the use of software and answers customers’ questions.
  • Organizes and/or conducts training for the customer service team to improve skills and efficiency and maintain applicable certifications.
  • Travel to customer sites for installation and training.
  • Provide customer service and support to all Auction Edge clients.
  • Performs work on weekends and evenings as needed to meet applicable deadlines.
  • Other duties as assigned.
     

Key Requirements

  • Extensive experience with EDGE ASI auction management system as well as other EDGE products.
  • Working knowledge of installing, configuring and supporting software, hardware and connectivity components across multiple network environments.
  • Bachelor’s degree (B.A.) from a four year college or university OR 5-10 years of experience in a related field.
  • Experience working with and for multiple auctions and groups, and in multiple operational capacities including accounting and operations.
  • Ability to build and maintain relationships.
  • Extensive experience with managing issue resolution that requires interaction with customers and cross functional teams.
  • Demonstrate project management skills and accountability involving customers, EDGE departments, milestones, and deadlines.
  • Friendly and professional presence with employees, customers and partners.
     

General Qualifications

Language Ability

  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability

  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

Reasoning Ability

  • Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to self-prioritize and move forward on multiple projects at once.
  • Ability to effectively analyze problems for root cause and test counter-measures to implement.

Computer Skills

Experience using computer hardware and software.
Proficiency with MS Office or Google suite.
Proficiency with email required.

Certificates and Licenses

  • None required.

Supervisory Responsibilities

  • This position does not have supervisory responsibilities.

Work Environment and Physical Demands

  • This position requires up to 60% travel to various client sites, must be willing and able to travel to client locations and remain onsite for extended periods of time.
  • When not visiting client sites, this position requires working in a standard office environment with desktop business equipment and frequent telephone calls. Noise level is moderate.
  • While performing the duties of this job, the employee is regularly required to sit for long periods of time. Employee must be able to work in close contact with small and large groups. Frequent hearing and talking is required. Extensive keyboard typing is required.
  • Ability to work flexible hours.
     

To Apply

Please CLICK HERE to apply online.

Principals only. Recruiters, please don't contact this job poster. Please do not contact job poster about other services, products or commercial interests.


Ruby on Rails Developer

Location: Spokane, WA, Pensacola, FL or Statesville, NC
Compensation: Salaried, DOE

Position Overview

We are currently seeking a Ruby on Rails Developer to join our team. We are open to this role being based out of our office in Spokane, WA, Pensacola, FL or Statesville, NC. This position will help support current projects, as well as build new web applications and APIs. You will be responsible for the development of full stack applications, working collaboratively both within our team and across the company. You will be joining a geographically-dispersed team who is fully responsible for the development, deployment, and operations of the applications they develop. 

A successful candidate will be comfortable with Test Driven Development, Paired Programming, and Continuous Integration. Our team makes use of git, AWS, Ruby on Rails, PostgreSQL, MongoDB, Elasticsearch, Puppet, Vagrant, Foundation, and jQuery.  Previous experience in all of these specific areas is not required, but these are some examples of tools you’ll be using while you work here.

Responsibilities

  • Ruby on Rails development
  • Responsive front-end web development using modern JS frameworks
  • Middle Tier RESTful API development
  • Back-end infrastructure development
  • Team collaboration and development planning

Qualifications

  • A Bachelor’s degree in a software related field or equivalent work experience is required
  • 2 or more years of current Rails development experience
  • 2 or more years of Ruby development experience
  • 2 or more years of JavaScript web front-end development experience
  • Java development experience would be a significant plus.
  • Understanding of RESTful API concepts and best practices
  • Desire to work in a collaborative and team-oriented atmosphere
  • Ability to effectively work and communicate with a geographically-dispersed team

To Apply

For immediate consideration, apply online at HERE
Auction Edge is an Equal Opportunity Employer (EOE) and supports diversity in the workplace